As
Corporate America moves away from the illusion of mass marketing
and into the realities of niche marketing, multicultural marketing
becomes more and more important in helping advertisers gain market
share and incremental revenues. The 2000 Census confirms what
multicultural marketing practitioners have known for a long time
- that U.S. ethnic consumers who have more than a trillion dollars
in combined buying power cannot and will not be ignored. And companies
such as AT&T, Bank of America, Ford, State Farm Insurance, and
Charles Schwab have taken notice by spending millions of dollars
developing ads that tries to capture the hearts and minds of African
American, Hispanic, and Asian American consumers.
But
are advertisers doing an effective job targeting these diverse
audiences? The answer is "yes and no." Yes, they are doing a much
better job than they did a decade ago, and no, they are not doing
everything they can to capture the full spectrum of the growing
ethnic markets. Many companies are still targeting ethnic consumers
as if their entire purchasing experience exists in a static point
in time. This is especially true when targeting foreign-born consumers
that make up the majority of ethnic consumers in the U.S. Rarely
do companies take into account the pre-America consumer experience
inherent in every newly arrived immigrant to the U.S. What's needed
is a more comprehensive way of assessing the needs and wants of
the multi-lingual, multi-ethnic consumer.
The
time has come for a more holistic approach to multicultural marketing.
One that takes into account that ethnic consumers don't live in
a vacuum and don't adopt new buying habits overnight. One that
acknowledges the influence of spending patterns from their homelands.
And that social acculturation is intricately tied to product consumption
behavior.
Imagine
being able to track nomadic consumers as they cross geographic
boundaries over the course of their lifetimes. Multinational companies
are in an enviable position to capitalize on this "cradle to grave"
approach. In today's global economy, advertisers need to leverage
the breadth and depth of their global offices to offer useable
market intelligence to every office within their network. Time
and space is not an excusable obstacle in preventing a company
from sustaining brand loyalty and global market share.
Companies
that leverage on global market intelligence can often predict
consumer behavior while protecting its global market share from
opportunistic competitors. So why does a company like Colgate-Palmolive,
which dominates the toothpaste market in, many parts of Asia spend
next to nothing in targeting the recent Asian immigrant groups
to the U.S. One would think that Colgate would want to build on
their existing brand awareness and protect their global market
share from the likes of Crest. And the same goes for Coke and
their battle with Pepsi. Or Avon and their quest to capture the
Asia markets.
It's
a brave new world we now live in. What happens in one part of
the world affects every other part of the world in profound ways.
Global products and services marketed and branded in Asia or Latin
America influences the way they are perceived by newly arrived
immigrant groups to the U.S. Every ethnic consumer has "brand
baggage" that can be leveraged to build on existing buying preferences.
U.S. multinational companies that embrace the holistic brand experience
of nomadic consumers will be the ones to reap the rewards of the
new world economy. Whoever said holistic medicine is bad for you
never tasted the flavor of global brand loyalty. It's an alternative
whose time has come.